What Information We Hold and Why
When you open an account, we collect the details you provide directly — your name, email address, mobile number, and the wallet identifiers linked to DANA, OVO, or GoPay. This information is used to verify your account, process deposits and withdrawals, and respond to support requests.
-
1
We do not sell or rent your personal data to unrelated third parties. If you connect a GoPay or OVO wallet, the wallet number is stored only to match your transaction records — it is not shared beyond our payment processing path. We also collect device
-
2
and session data automatically when you access the platform from your phone or browser. This includes your IP address, device type, and pages visited, which helps us keep the account environment stable and identify unusual access patterns. Cookies are used to remember your session preferences and
-
3
keep you logged in between visits. You can manage cookie settings through your browser at any time. Data retention follows applicable local law requirements — where Indonesian regulations apply, we keep records for the period required and no longer. For accounts in regions where access depends
-
4
on local law, data handling aligns with that jurisdiction's requirements. If you have questions about what we hold on your account, our support team can walk you through a data access request.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.